Disclaimer & Policy

Hi Pretty Fam, just making a post to let you know a few things until I can get them listed on the website(still working on it).

All orders must be paid in full before they are started. Turn around time for all custom orders is 2-3 weeks unless it’s a rush order which there will be an upcharge for. Delivery is $5 if I'm able to. There is always a pickup option otherwise shipping is $6.

Disclaimer:
All products that are handmade by Pretty Prints are unique.
It is rare to make identical items. There may be blemishes/ variations including bubbles, dimples, pin-sized rough spots or mixing of colors. You may find minor distinctions that make your item genuine and truly one-of-a-kind. Glitter is one with me if you work with glitter you know! You may find a random speck of glitter in your item (sorry guys, it is practically impossible to keep glitter away). I ask that you find beauty in the flaws, as we are people who are not perfect, my handmade items won't be either. I will do my very best to make your item special and with as few imperfections as I can.

DO NOT put cups in the dishwasher, do not soak for long periods, do not leave in hot cars, and dropping on hard surfaces may cause irreparable damages. For clothing, try to handwash if possible but they will be fine in the washer. I ask that you please hang dry custom items as to prolong the colors of the print.

Due to variations in screen setting and other electronic devices, there may be slight differences in colors.

Sincerely,
Victoria Simmons

June 11, 2019

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♥♥♥♥ PLEASE READ♥♥♥♥
 • CURRENT ESTIMATED PRODUCTION TIME• 2 WEEKS
~ This shop's current "standard shipping" production time is 2 weeks + 2-4 business days shipping transit.
~All Rush Orders will be shipped within 3 business days via USPS Priority 

♥ If you need your item before the 2 week production + the added estimated shipping transit time:
• Select "RUSH ORDER" for your shipping at check out
• Make a comment about your "need by" date in the 'note to seller' section at check out
• While "need by" dates are not guaranteed delivery dates, we do our best to accomodate

♥ Personalization/Customization
• After you add the item to your cart, there will be a box that says "Add an optional note to seller." All details can be included here

♥ Are your items dishwasher safe?
• Any items personalized with vinyl, should be washed with warm soapy water. Despite using high quality, permanent, outdoor vinyl, the heat from a dishwasher should ruin the adhesive.

♥ SHIPPING
• Once your order has shipped, an email will be sent to you containing a tracking number. Please allow 24 hours for the USPS website to update.
• This shop is NOT RESPONSIBLE for shipping delays through USPS. Once you have received your shipment notification, your package is sent to the post office that same day. Please bring any issues with lost packages to the post office directly. I am in no way affiliated with USPS and use their services as a customer, however I will do my best to help contact them if needed.

♥ Refunds/Exchanges/Cancellations
• I do not accept returns or exchanges due to the custom nature of your item. However, if a mistake is made in your personalization, I will be happy to replace it at no cost.
•Cancellations must be made within 24 hours of purchasing.

♥Shop Policies
• Please be sure to read and understand the shop policies & FAQ's listed in the links below. If you have any questions, don't hesitate to message me.
• Please note that proofs will not be made prior to shipping, unless previously discussed.